Are Employees Crying to be Heard?

An intriguing discussion popped up on social media about the consequences of employees crying in the workplace. It all started with a question: “Is crying in the workplace okay? Does it show you are genuinely human or weak or overly sensitive or ______________(fill in the blank)?” Underneath a question like Read more…

How Does Complexity Change Decision Making?

The General Manager (GM) of a municipal department was repeatedly getting bad press for the all-too apparent failings in maintaining city roads, drainage, sewage, and water. Continuous breakdowns in water supply, blockages in main drains and sewers were inconveniencing city residents and creating high costs in property damage. City Council Read more…